FAQ

Frequently Asked Questions

1. What time do you open?

8:00 AM. M-F Mountain Standard time. (MST)

 

2. What time do you close?

We are closed at 4:30 PM. Will call closes at 4:00 PM (MST)

 

3. Do you offer prepaid freight?

Unfortunately at this time we do not offer prepaid freight. We do our best to offer the best most competitive prices on the products and shipping is the cost of doing business. On large Special Orders freight may be negotiated.

 

3a. Where do you ship from?

We ship from Sunny Phoenix AZ.

 

4. Do you ship Air freight?

Per customers request we do offer UPS/FED EX Next Day Air, 2nd Day air, 3rd day air at customers expense.

 

4a. Do you have minimum orders?

We do have a $50 minimum order but if you don’t meet the minimum we have a $15 surcharge plus the freight and item.

 

5. If I send you a picture, can you identity the part?

ABSOLUTELY! This is the easiest way to identify a part. Send us the picture, quantity and any pertinent information you are looking for and we will be happy to see if we can identify it or cross it over to a part to work for your application!

 

6. Can I check status of my order?

YES! Just call 800-445-6611 or Email us at customerservice@millerlightingproducts.com and we will get back to you as soon as possible.

 

7. Can I check stock?

YES, we are happy to check stock.

 

8. Can I place an order on the phone?

YES. Call 800-445-6611

 

9. Can you ship the same day?

YES! You can make the request at the time of your order. If you can get the order in by 2 PM Mountain standard time we will do our best to ship it that day. (will depends on the size of your order) Usually most orders ship within 24-48 hours!

 

10. What are your payment terms?

You can apply for Net 30 day terms by filling out the Miller credit application – It may take a few days to be approved. We also accept Visa, MasterCard, American Express and Discover card. All first time new customers are credit card or COD for first order!

 

11. What are your shipping terms?

We normally ship UPS/FED Ex collect unless specified by customers to use other accounts. On larger orders Miller will decide the most economical and effective way to ship your order if the customer doesn’t specify.

 

12. Do you take returns or products back?

YES, we take returns but we must have the RGA # prior to the return coming back. We have the right to charge a restocking charge on any returned products.(typically 25%) The products must be inspected in good condition prior to credit being issued.

 

13. Do you take special orders and order requests?

YES, we love special orders, however we require a 100% deposit and no returns or exchanges. All Sales are Final!

 

14. How do you handle back ordered items?

All back ordered items are kept in open sales order status unless under $15. Please inform customer service on your needs.

 

15. If I receive a damaged shipment what is the procedure?

Contact Miller customer service rep as soon as possible to file a claim within 10 days of delivery.

 

16. If I receive the WRONG product or shortage?

Contact a Miller Customer service rep within 10 days of delivery. We will do our best to correct the problem in a timely manner.

 

17. If I ordered the wrong product?

Contact a Miller Service rep within 10 days of deliver. We will do our best to correct the problem in a timely manner; charges may apply.

 

18. Are your products rated with any known organizations?

Most of our products are UL(underwriters labs), ETL, or an official testing lab. Most of our energy efficient items are DLC(Design Lights Consortium), or Energy Star rated!!

 

19. Can someone help me with an energy retrofit situation rebate?

YES! We have a knowledgeable staff to recommend products for the application provided we have all the necessary information. Please note in some areas the energy company rebates will vary. Call a customer service rep for details! 800-445-6611

 

20. Will you tell me how to wire or install products?

Unfortunately, NO. By law we cannot give instructions on wiring or installation. You will have to consult with licensed/bonded/insured electrician.

 

21. Will you sell my end user customer?

NO!! We do not sell end users. If someone calls you must qualify in our industry to be a customer. Others get referred to the logistical demographic area were a rep or distributor representing our products is. Make sure we have your contact info so we can refer any end user calls to you!

 

22. What warranties do your products have?

All of our products vary. Most components are 1 year. Energy efficient products hold a 3, 5, 10 year warranty depending on the product. Please verify at the time of the quote.

 

23. Are the prices on the website my prices?

NO, these are standard MSRP pricing. To get your distributor pricing discounts please fill out our Miller credit/business application.

 

24. Do you have quantity price breaks?

YES! We base our pricing on quantity. Please note prices are subject to change without notice. Please verify at the time of the order.